Frequently Asked Questions (FAQ)

During the calibration by the user, the desired white point and gamma curve are transferred to the gray scale through a combination of measurements and calculations. This process is typical at EIZO as it saves time and is more precise than the measurements of several tone values with conventional manual measuring devices, which are prone to errors. The accuracy of the factory calibration with sensitive laboratory measuring equipment serves as a secure foundation in this regard.

EIZO monitors have a USB-C interface that supports what is known as DisplayPort Alternate Mode. This allows the monitors to receive image signals via a USB-C connection. The computer system and/or its USB-C port also has to support this mode, e.g., MacBook Pro and its Thunderbolt interface. Please note the computer manufacturer’s specifications.

The EIZO ColorNavigator software can be used to calibrate and profile ColorEdge-LCD monitor hardware. IMPORTANT: Please do not use an alternative calibration software, which may not be able to use the hardware function of ColorEdge LCD monitors.

An integrated calibration sensor governs the maximum color accuracy. It positions itself automatically for calibration and then conceals itself in the safety of the casing until the next measurement is taken. Each monitor is exactly coordinated using its sensor. For example, the measurement location is correlated with the middle of the image at the upper edge of the image so that the sensor takes measurements as if it were in the middle of the image. This integrated solution rules out the variability, which may arise when using external measuring devices. Even the influences of ambient light are determined when initiating the sensor and considered during calibration.

The LCD display is comprised of a fixed number of image elements (pixels), which light up to display the contents of the screen. The image is comprised of horizontal and vertical pixels. LCDs achieve the best image quality if all pixels can be allocated data, i.e. if the resolution configured on the computer corresponds to that of the LCD display.

Most Web browsers do not support color management. This means that the browsers ignore images’ color profiles. As a result, sRGB images, for example, are displayed in the monitor’s entire gamut (wide gamut). This is why the images are displayed in an oversaturated way. This also applies for image viewing software that doesn’t support color management.
The sRGB mode that is included on all EIZO monitors offsets the monitor colors in the sRGB gamut. This allows the EIZO monitor to correctly display the sRGB images in the browser/viewer by getting the monitor to correct what the browser or image viewing software ignores.

This is where the signal values are allocated to the color tone values for the output in the monitor. EIZO monitors are 16, 14, 12, or 10 bit instead of the conventional 8 bit look-up table (LUT) for precise color control. Precision work, performed by a high-performance chip developed in-house at EIZO.

Repairs and on-site exchanges are carried out via our service partner:

UNISERV GmbH
Rudolf-Diesel-Straße 28
24558 Henstedt-Ulzburg
Germany 

Please use the free service contact form:
https://www.eizo.be/support-service/repair-service/warranty-contact-form/

Office hours are Monday-Friday from 08:00 a.m. to 04:30 p.m.
For repairs outside the warranty, you will receive a cost estimate without delay.

The ColorNavigator software is used to simply and accurately calibrate ColorEdge screens.