Frequently Asked Questions (FAQ)
We have compiled the answers to the most frequently asked question for you here. We add to this list on an ongoing basis so that you are kept up to date at all times.
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Why does EIZO use AMD FreeSync?
When selecting the different anti-tearing processes, we chose the less hardware-dependent AMD FreeSync. G-Sync would have been available anyway without the EIZO microprocessor. That in-turn would have meant the loss of key image improvements and jeopardized image quality. Therefore, we do not support G-sync.
If you have a high-performance graphics card without FreeSync, you can still use the higher refresh rates of 120 Hz or 144 Hz. The higher refresh rates alone reduce movement artifacts considerably. Upon request, you can still activate the motion blur reduction of the monitor. It does not need special sync technology and pushes switching time below 1 millisecond.
I cannot see the recommended resolution. What might be the problem?
This may be a problem with the graphics card driver. Please install the latest driver for your graphics card and restart the PC with the monitor.
Older graphics cards may not be able to display this resolution. In this case, you will require a new graphics card with the matching output.
What are the benefits of the LED backlight?
Backlights with white LEDs have the same brightness as CCFL backlights yet consume half as much energy. That means extremely high energy efficiency and rapidly falling electricity costs. An added benefit: In contrast to fluorescent tubes, LEDs do not contain any toxic mercury, which is harmful to the environment.
There may be pixel errors on LCD screens. How does EIZO deal with this?
Screens have millions of pixels, which each have a surface area of less than a hundredth of a square millimeter. These elements may have defects, which are expressed by them being constantly lit or unlit. Visibility is fundamentally dependent on the surrounding area. For example, lit elements are almost invisible in a bright environment. Each LCD screen is unique in terms of pixel errors.
To give you a clear statement about what frequency of pixel errors EIZO deems tolerable, EIZO screen models are tested according to internationally recognized standards. On average the actual levels are in fact far below the tolerances across all of the devices. LCD modules that do not meet these requirements are not used at EIZO. Depending on the model, EIZO monitors have a zero pixel error guarantee for completely illuminated sub-pixels (partial pixels ISO 9241-307). Valid: six months from the purchase date.
What does EcoView Index do?
EcoView Index appears on the screen at the press of a button. It shows how ecological the screen's current settings are. This makes it visible how energy-efficient and cost-effective the current brightness is.
Is there a software solution to control my EIZO?
Yes, you can use ScreenManager Pro software. With this, EIZO monitors can be controlled via the USB interface. For devices with a FineContrast function, the software allows you to automatically assign a FineContrast mode to different programs. The software is a Windows application.
What is ScreenManager Pro?
ScreenManager Pro is a software to control EIZO monitors via the USB interface. For devices with a FineContrast function, the software allows you to automatically assign a FineContrast mode to different programs. The software is a Windows application.
How can I connect my MacBook Pro to EIZO monitors and their DisplayPort via Thunderbolt 3/USB-C port?
This requires an appropriate cable between the Thunderbolt/USB-C interface and the DisplayPort in the monitor. We have tested the following cables can confirm their functionality.
Manufacturer: StarTech
Product name: CDP2DPMM1MB (USB Type-C to DisplayPort cable)
Resolutions of up to 4K DCI (4096x2560 Pixel) are transmitted at up to 60 Hz.
Which graphics cards does EIZO recommend?
We cannot make a direct recommendation. The output signal should be digital and should support the maximum resolution of the monitor.
My 24" ColorEdge monitor is connected via HDMI, but the operating system only allows a resolution of 1920x1080 instead of 1920x1200. How do I get the full resolution?
Switch to the monitor's administrator menu. Select the signal selection option under optional settings and set the signal format to PC. Confirm the changes and the monitor will be restarted.
Information on older EIZO models is available on the EIZO Global website.